Useful information

Check-in

Check-in time is from 4:00 PM to 8:00 PM for all guests.

If you wish to check in early, you must contact the property in advance and ask about availability (which may be denied by the property for organizational reasons).

In any case, before 1:00 PM, if available, you must accept the early check-in service (for a fee).

Check-out

Check-out time is by 11:00 a.m. to allow for room cleaning.

If you wish to postpone check-out, you must contact the property in advance and ask about availability (which may be denied by the property for organizational reasons).

After 12:00 p.m., if available, you must accept the late check-out service (for a fee).

The cancellation policy is as follows:

• Up to 30 days prior to arrival, a full refund will be given.

• Up to 15 days prior to arrival, a 50% refund will be given.

• Up to 7 days prior to arrival, a 25% refund will be given.

• No refund will be given after this date.

All costs incurred for refunds are the responsibility of the customer.

Cancellations

Frequently Asked Questions

Can I change my reservation?

Changes are only permitted if notified at least 72 hours prior to arrival, subject to availability.

Are pets allowed?

Here at Podere Grotta Antica, four-legged friends
are welcome!🐾
We only ask that they be well-behaved and quiet, so that they can live in harmony with the other guests and with the nature that surrounds us. Naturally, their owners remain fully responsible for them.

How can I contact the farm?

You can contact the property by email or phone, as indicated in the booking confirmation.

Are there quiet hours that must be observed?

Yes 😊. To allow everyone to enjoy the peace and quiet of the countryside, we ask that you keep things quiet between 1:00 p.m. and 4:00 p.m.
This is a time for rest, just like in old country houses. 🌿